Setting Up A call Center Business

A call center is a crucial part of any business's customer experience. It may seem daunting to set one up, but we're here to break it down into simple steps and strategies for you. That way you can be up and running in no time - which will help keep your customers satisfied! Whether you need support or want to contact us directly, our team is available 24/7 by phone, email, live chat or social media.

Setting up a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time. That's a big part of why call centers still play such an integral role in building a great customer experience. Consumers still expect call center agents to be knowledgeable, helpful, and patient on the phone. Your call center needs to maintain a high level of customer service at all times to nurture customer relationships.

Choosing A VoIP Solution For Your Call Center

The first step when setting up your contact center is choosing what type of technology you want it run on: either VoIP or Microsoft Lync Server 2013 Enterprise Voice Edition (a softphone). Businesses often choose one platform for simplicity's sake but some companies might need a feature offered by 1 product that is completely useless to another. If you'd like to speak with a live representative about your call center needs, call 509-999-1155.

Hiring Call Center Staff

Define what sort of agents will staff the contact center. You can choose from fulltime employees that work exclusively at the contact center or contract workers who provide coverage on an as needed basis. There's also outsourced call centers where professionals handle all aspects of running a contact center operation. Consider these options carefully before making any decision about staffing needs because each option will determine the budget you will need for starting salaries. Great call center employees are rare and you want to make sure that your salaries are competitive for your needs.

Hiring Call Center Staff

Determine your objective and goals. What do you want this contact center to accomplish? Is it meant for customer service, or technical support? Will there be inbound calls, outbound calls, both? Do you have enough resources available at hand already (agents, lines)?



Learn more about CCaaS and how Blusonic is helping current and future call center owners find the right solutions to grow.